Shipping policy
1. Order processing
Every Aneskin order is prepared and shipped from our fulfilment centre in Europe. Orders are processed within up to 2 working days after payment is confirmed. Your total delivery time is: processing time + shipping time.
2. Shipping times (Standard, after dispatch)
| Countries | Shipping time |
|---|---|
| Latvia, Lithuania, Estonia | 2–4 working days |
| United States | 2–5 working days |
| Netherlands, Austria, Belgium, Denmark | 4 working days |
| Germany, Sweden, Finland, Luxembourg, Slovakia, Czechia, Poland | 5 working days |
| France, Bulgaria | 6 working days |
| Hungary, Croatia, United Kingdom | 4–7 working days |
| Spain, Italy, Ireland, Slovenia | 8 working days |
| Portugal, Romania | 9 working days |
| Greece | 11 working days |
Shipping times are estimates in working days (excluding weekends and public holidays). During peak periods (e.g. Black Friday and the holiday season) deliveries may take a little longer.
3. Shipping costs
- FREE Standard shipping on orders of €89 or more to all countries of the European Union where we deliver.
- Standard shipping from €5.85, depending on the destination country and the weight of your order (for example: €7.48 to Germany, Austria, the Netherlands, Belgium, Luxembourg, Sweden and Denmark; €7.40 to Portugal, Spain, Italy and Ireland).
- Express shipping (where available): from €11.48, usually delivered within 1–3 working days after dispatch.
All prices are in euros and include VAT. The exact shipping cost for your order is always shown at checkout, before you pay.
4. United Kingdom and United States
Shipping costs for the United Kingdom and the United States are calculated and shown at checkout. Orders to the United Kingdom are shipped from the EU: import duties and taxes may be charged by the local authorities and are the responsibility of the customer. Orders to the United States may also be subject to local import duties or taxes.
5. Order tracking
As soon as your order leaves our fulfilment centre, you will receive an email with your tracking number and a link to follow your parcel.
6. Your delivery address
Please make sure your address is complete and correct at checkout, including the house number and any apartment, floor or door details (use the "Apartment, suite, etc." field). We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a parcel is returned to us for this reason, re-shipping costs may apply.
7. Delays, lost or damaged parcels
If your parcel has not arrived within the estimated time, or if your tracking has not been updated for more than 10 working days, please contact us and we will investigate with the carrier. Under EU consumer law, if your order is not delivered within 30 days of purchase, you may cancel it and receive a full refund.
If your parcel arrives damaged, please contact us within 14 days of delivery, with your order number and photos of the parcel and the products, so we can resolve it as quickly as possible.
8. Contact
Questions about your delivery? Write to us at support@aneskin.com. We're happy to help.